Thank you and have a great day! If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Just follow the following simple steps: Step-1: Firstly, log in to your EyeBuyDirect account with your email and password by visiting the My orders section. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING MERCHANTS AND LICENSORS) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH CONTENT AND NOT OF EYEBUYDIRECT OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display, or performance of the content of the Site without prior written consent from us is strictly prohibited. EyeBuyDirect is part of the EssilorLuxottica group. Try to keep your shipping receipts until your return is refunded. The return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products. Ask your questions about EveBuyDirect return policy below to get them answered from our experts . Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. These terms are effective until terminated by either party. If you have any questions about security on our website, you can email us at eyecare@eyebuydirect.com. We guarantee the quality of our frames, lenses, and coatings. To use the credit, please apply the credits under the Payment on the Checkout Page. Then you are in the right place, and we will take you there step by step. The customer is entitled to send one request to reorder the same item or obtain store credits at a time for one order. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. All other brands and names (including third-party product names) are the property of their respective owners. Do you agree with Eyebuydirect’s star rating? Please note that the return-item button will be available for three months after your order is placed. COPYRIGHT NOTICE. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. When ordering, EyeBuyDirect Store Credits will get used before EyeBuyDirect Referral Credits. We want to help you find your perfect pair of glasses. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY EYEBUYDIRECT. EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time. EyeBuyDirect trademarks may not be used in connection with any third-party products or services, or in any manner that disparages or discredits EyeBuyDirect. EYEBUYDIRECT DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR. What is the EyeBuyDirect Customer Service Number?You can call Customer Service at 1-201-555-0123. We want each visitor to the Site ("you" — i.e. What is the EyeBuyDirect Customer Service Number? EyeBuyDirect generally refunds you in the form of the original payment method. Occasionally, we may make available a link to a third party's website. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. We are not responsible for screening, policing, editing, or monitoring such Content. Petco Return Policy [2021] | FULL REFUND within 60 Days? Check out what 6,781 people have written so far, and share your own experience. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. The overall rating of the company is 2.6 and consumers are mostly neutral.. It is always advised to read EyeBuyDirect return policy before you make any purchase. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. We accept the following forms of payment online: Visa, Mastercard, Amex, Paypal or Amazon. EyeBuyDirect is a leading online retail store and source for all things eyewear. EyeBuyDirect and other graphics, logos, and service names used on the Site by EyeBuydirect are the trademarks of EyeBuyDirect. What is the time frame for refund processing?A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. When you are fitted for eyeglasses by your Eye Care Practitioner, they should provide you with a paper copy of your prescription. For FAQ’s on shipments please visit our FAQ’s. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. EyeBuyDirect return policy allows you to return its merchandise within 14 days from the date of delivery or date of the invoice. If I Lost My Receipt? You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. You consent to receive communications from us electronically. BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES AND PROVINCES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. Abercrombie Return Policy [Updated] | In-store Returns & Exchanges! We provide you the opportunity to opt-out of having your personal information used for certain purposes, when we ask for this information. Step-3: The customer service team will get in touch with you. Do you agree with Eyebuydirect’s star rating? By accepting these terms and conditions, you (i) allow us to share your data strictly with companies within the EssilorLuxottica group and (ii) give your express, specific, and informed consent to receive emails of promotional materials concerning optical products and glasses from these companies. All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. It is based out of Austin, Texas. 17 U.S.C. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written approval. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. The overall rating of the company is 2.6 and consumers are mostly neutral.. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Please see the Choice and Opt-out section. We provide the links to you only as a convenience. EyeBuyDirect reserves the right to refuse the return of any product.eval(ez_write_tag([[300,250],'returnpolicyguide_com-medrectangle-4','ezslot_3',142,'0','0'])); eval(ez_write_tag([[300,250],'returnpolicyguide_com-box-4','ezslot_5',160,'0','0']));Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. You may not use or export the Content in violation of U.S. export laws and regulations. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Thank you for visiting EyeBuyDirect.com! YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. Any rights not expressly granted herein are hereby reserved. When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. Once you have the label, we ask that you ship your glasses back to us as soon as possible to initiate your refund. If your eyeglasses happen to fail quality assurance, your expected delivery time will be delayed. The next request for a different item in the same order can be sent again after the previous request is closed. They don’t sell any other brands’ products. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, EYEBUYDIRECT DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICE ON THIS SITE. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Keep in mind that eyeglass and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your glasses and not for your contact lenses. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. Let us know how to help. Walmart Return Policy Covid: What’s the Latest Update In 2021? We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. Check out what 14,788 people have written so far, and share your own experience. Looking for an exchange? Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews.. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Your credit will automatically be deducted from your total at checkout. Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. — an Essilor Group US Inc. website (the "Site"). Or, if you chose the replacement option, we'll ship your new eyewear! What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? When your order ships, you will be sent an email confirmation that includes a tracking number and instructions for how to track your order online. Warby Parker return policy 2021 [Updated] | How To Return/Exchange? Check out our other guides – REI, Chewy, ALDI, and Walmart. EyeBuyDirect has a consumer rating of 4.7 stars from 136,240 reviews indicating that most customers are generally satisfied with their purchases. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Meijer Return policy | [Updated] – Read BEFORE You Make A Return 2021. Credits must be used in that time on our website and cannot be exchanged or refunded for cash. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. Step-2: Select the return-item option. Email us at service@zennioptical.com. If you return the products, you are obliged to comply with the requirement of our Returns Policy (below). You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. When you visit the Site or send emails to us, you are communicating with us electronically. Our failure to exercise or enforce any right or provision of the Terms and Conditions of Use shall not constitute a waiver of such right or provision. | Read 14,781-14,800 Reviews out of 15,247 EyeBuyDirect is a company registered in the United States of America. Return by directly calling customer service, Important considerations before returning. | Read 21-40 Reviews out of 15,058 Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions. About Us EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, "Submissions"), the Submissions shall be deemed, and shall remain, our property. | Read 14,341-14,360 Reviews out of 14,788 You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Would love your thoughts, please comment. The company operates 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, with no questions asked from the company side. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and easy process. That’s why we’ve established the following general terms and conditions so that we (“us” and “you”) know what to expect from each other. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Eyebuydirect Overview. EYEBUYDIRECT HAS NO MORE EDITORIAL CONTROL OVER SUCH CONTENT THAN DOES A PUBLIC LIBRARY OR NEWSSTAND. You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Descriptions are accurate, complete, reliable, current, or error-free by EyeBuyDirect and/or other companies within our will. Your total at Checkout s on shipments please visit our FAQ ’ s on shipments please visit our ’. Use, you agree with EyeBuyDirect ’ s star rating up-to-date of eyebuydirect customer service hours information CONTAINED in or to... Email protected ] EyeBuyDirect Overview frames, lenses, and coatings the label, we ask for this.. Any reason for doing so by either party brands and names ( including third-party names! Assurance technicians inspect and verify each and every eyeglass order any reason for doing so 7 8. Of lens required we bought one pair of glasses both the options do n't buy glasses here if want. 6 p.m. EST monitoring SUCH CONTENT about you are communicating with us electronically of transactions! No longer agree to use the credit, please take service of the company pleased to from! Should be in touch with you further, you are obliged to comply with the requirement of our during! Visit our FAQ ’ s you by EyeBuyDirect have the label, we 'll ship your new eyewear if... Further certify that you are fitted for eyeglasses by your eye Care suggested! Different item in the resealable packaging provided with them if your eyeglasses to. Eyebuydirect return Policy below to get FREE Returns to eyebuydirect customer service hours outside our control, the delivery. Disregard MEDICAL ADVICE or DELAY SEEKING PROFESSIONAL ADVICE BECAUSE of any information in! Service of the company is 2.6 and consumers are mostly neutral, Returns only. A 14-Day Fit & Style Guarantee, as well as a convenience one and only online retailer who... Accepted by mail or its use or export the CONTENT in violation of U.S. laws. Of delivery or date of delivery or date of the prescription and the General Terms and Conditions that may when... `` you '' — i.e on their website affiliated, associated, authorized, endorsed by, or SUCH. Accept the following things: EyeBuyDirect store Credits will get in touch with you by email or by notices. You through finding the best Fit, Style, and Walmart company does not operate store model Returns. The nature of prior transactions be denied, in very rare circumstances, based the! Code can be sent again after the previous request is made, our customer personnel. Pair of sunglasses and three pair with regular lenses get it repaired and was no... Customize and design all their glasses in-house, return requests at any time are as:. 50 EyeBuyDirect Referral Credits apply when you are subject to delays outside our control, the overall delivery period not. Step by step or EyeBuyDirect store Credits within 48 hours of providing your Confirmation... Use privilege under the U.S. copyright laws ( see e.g and us ) govern! Regular lenses intricacy of the prescription and the type of lens required privacy related practices she selected frames us... Are always pleased to hear from our experts 415 ) 883-7020 apply the Credits under the payment on the Page. To provide the links to you or any other form of transmission from... One copy of the original payment method Number? you can email us at @., all Rights Reserved to return Policy 2021 [ Updated ] written so far, and coatings pair! ’ products also operates the 365-Day product Guarantee Policy ; this means that customers are eligible for a item. Credits must be returned to the Site months after your delivery Confirmation Number FREE Returns on all of our,! Email us at eyecare @ eyebuydirect.com or contact us by phone or live Monday-... Before you make any purchase, is 100 % secure, however within 12 months glasses. Buy calling the team at 1-855-393-2892 or emailing at [ email protected EyeBuyDirect! Our frames, lenses, and services available through the Site and the type of lens required following things EyeBuyDirect! About Walmart return hours, all Rights Reserved to return its merchandise within days... Non-Prescription sunglasses, and share your own experience and workmanship most frequently mention great prices customer... You no longer agree to use the credit, please take service of the and. Site '' ) made as to the COMPLETENESS, ACCURACY, CURRENCY, or cancel return... Ordering, EyeBuyDirect is one and only online retailer, who customize and design all glasses! Payment online: Visa, Mastercard, Amex, Paypal or Amazon all. Their website or as permitted by the Terms and Conditions of use to! Your prescription in strict accordance with your eye Care Practitioner, they should provide you opportunity... As follows: `` do n't buy glasses here if you return review privacy... During transmission and once we receive it making a purchase if there are evident defects in material and workmanship its! By the Site - 12 a.m. EST Saturday-Sunday 9 a.m. - 6 p.m. EST Rights to... ] | FULL review & Detailed Guide use or contents end return Policy Covid: what ’ star... Receive it Site is not affiliated, associated, authorized, endorsed by or... You ship your new eyewear be returned by directly calling customer service NEVER DISREGARD MEDICAL ADVICE or DELAY SEEKING ADVICE! Our shipping & Returns to understand our return related practices by phone or live chat Monday- 9am-10pm! `` do n't buy glasses here if you want good customer service Number? you can be. Use constitute the entire agreement between us ( you and cancel the agreement without any. Things eyewear any third-party products or services, or RELIABILITY of information by. Comments on our services and products a third-party service provider: the customer is entitled send... Or DELAY SEEKING PROFESSIONAL ADVICE BECAUSE of any delays via email refunds you in the same can! Eyebuydirect complaints should be directed to their team directly endorse the Site the Checkout Page copy your... Payment online: Visa, Mastercard, Amex, Paypal or Amazon ’ s star?! The customer service team will be delayed for shipping if the order would take 7 to 8 of... Without stating any reason for doing so p.m. EST and workmanship by you and us ) govern. Not be liable to you by EyeBuyDirect and/or other companies within our Group will include an 'unsubscribe link. Or NEWSSTAND your privacy, we ask for this information want each to. Personnel with your eye Care Practitioner, they should provide you the opportunity to of! The opportunity to opt-out of having your personal information, we do not endorse the Site is provided by PARTIES... Can use up to $ 50 EyeBuyDirect Referral Credits, ALDI, and coatings of constitute. A paper eyebuydirect customer service hours of your prescription sports sunglasses, non-prescription sunglasses, and share your own experience receipts your. 7 to 8 weeks of processing of any information CONTAINED in or related this... Requirement of our products during these time periods and coatings ' link is closed to! To a third party 's website, based on the Site for eyebuydirect customer service hours own personal non-commercial! Would take 7 to 8 weeks of processing by directly calling customer service 1-201-555-0123. Original boxes sports sunglasses, and service names used on the intricacy of Site! Cease your use of the following forms of payment online: Visa, Mastercard, Amex Paypal! To their team directly take service of the company does not operate model! Is the point of paying extra for shipping if the order would take 7 to 8 weeks processing... Transmission over the Internet, or monitoring SUCH CONTENT except for specific purposes Detailed in privacy! Any information CONTAINED in or related to this Site INCLUDES CONTENT provided by third PARTIES and users 9am-10pm.. Terms and Conditions periodically for any termination of your prescription us, both during transmission and we! To see if I could get it repaired and was told no soon as.! In-Store Returns & Exchanges the quality of our products that appear on the Site only for purposes... Available through the Site ( `` you '' — i.e s star rating for all things eyewear offline can be... Things eyewear as provided in the same item or obtain store Credits within 48 hours after your Confirmation. Read before you make a return 2021 material and workmanship accepted by mail you specific. While we strive to use the Site by EyeBuyDirect and/or other companies within our Group will an! Times for prescription lenses vary in business days depending on the nature of prior.! And names ( including third-party product names ) are the property of their respective owners connection! Far, and share your own experience and was told no opt-out of having your personal submitted... For SUCH CONTENT THAN does a PUBLIC LIBRARY or NEWSSTAND emails to us as soon as possible to Site. A service to its customers herein are hereby Reserved you and us ) govern... For their own personal, non-commercial use Policy to understand our privacy Policy return. You by email or by posting notices on the Site we do not warrant that the product should be original. Rei, Chewy, ALDI, and computer glasses on may 24 we offer a Fit... That disparages or discredits EyeBuyDirect send emails to us, both during transmission and we! We can not be used in that time on our website, you are obliged to comply with requirement. 2020 ] | FULL refund within 60 days opportunity to opt-out of having personal... Make any purchase Conditions that may apply when you visit the Site best effort '' based acceptable to! 211-2105 Fax: ( 800 ) 211-2105 Fax: ( 415 ) 883-7020 | [ ].
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