There was not an option to be able to eat at sit-down place close to the beach. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.We apologize for any inconvenience you may have had during your stay at the hotel. We planned on tipping the butler at the end of our stay, but after a few days, decided he may be a little more responsive if we tipped him, so we gave him $50 and he was much more responsive after that and would have the minibar filled daily upon request. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). If that is an upgraded menu, I'd hate to see what is offered to non-Diamond Club guests. Cocktails and drinks were always fab, we loved spending time at the martini bar at night - it was a super relaxed but fun space.Beach and pools are beautiful, the activities are FUN - we loved the zumba, daily competitions and water polo. Please see our partners for more details. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Royalton Diamond Club in my opinion was definitely worth it especially when we walked into one of the restaurant straight to front and was seated in 3 minutes while people were standing in line (thanks to our butler). Royalton Punta Cana Resort All Inclusive - Dominican Republic 1 (888) 774 0040 or (305) 774 0040. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. Now $162 (Was $̶2̶9̶2̶) on Tripadvisor: Royalton Punta Cana Resort & Casino, Punta Cana. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Oyster Hotel Review. Let me begin with a fact that the only reason I booked the place as it stated that Premium Alcohol would be included with a package that was untrue and a clear misrepresentation of the deal. I did the TRX was amazing with David and Victor love their service friendly guys thanks so much for your service ... Hotel was good, very good service, had a great time. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. Victor and David are a part of the Fitness team and because of them, I was able to de-stress and truly enjoy myself. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. Diamond club is also supposed to get an upgraded room service menu. Breakfast choices was buffet only and lunch choices was the buffet or the Diamond Beach bar which was the same chicken fingers and burgers daily. We stayed in a "Ocean-view Diamond club room". The team fumigated our room promptly and moved us into another room which was beautiful and overlooked the diamond club beach. Hotel Class: Upscale. Premium alcohol was advertised and included in all locations (bars/restaurants). It took about 30 minutes once we returned at 4. Royalton Punta Cana Resort & Casino is ranked by U.S. News as one of the Best Hotels in Punta Cana for 2020. Cordially, Royalton Punta Cana Team. Alexander the Great, Ramon, and Edward were so helpful and really made out stay enjoyable. Number of persons. We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. We loved all the snacks, coffees and cakes available at Scoops. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. We purchased the Diamond Club and glad we did. Your comments have been shared with the departments in charge for reinforcement.We apologize for any inconvenience you may have had during your stay at the hotel. In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. See 13,504 traveler reviews, 12,987 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Royalton Punta Cana Resort & Casino Features, Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic. He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. It was disgusting and embarrassing to call it crème brulee and serve it at a steak house. So you were forced to either go to a buffet or eat out of food cart that had total of 3 choices: burger, hot dogs and fries (not suitable for someone with healthy food habits.) We enjoyed the butler service very much. Thank you Victor and David , I love your energy and professionalism!!! The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review of Royalton Punta Cana Resort & Casino Reviewed 5 April 2016 via mobile Anthony provided us with excellent service yesterday as we waited for our ride to the airport in the diamond club lounge. I can't find the fee for this service as well as what the "extras" are. According to the Royalton PC website, several Diamond Club upgrades are provided. Claim your listing for free to respond to reviews, update your profile and much more. Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. We arrived on Saturday October 17 and stayed for a week. If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). It has been a lot going on especially, with this pandemic. Punta Cana property does not include any premium alcohol unless you going to pay for it per bottle. The ala cartes had limited menus due to COVID, and the menus did not change. We (2 adults and one 10 year old), loved the Royalton Punta Cana overall. The desserts were disgusting – the only good dessert we had was the pistachio gelato at the buffet which they had only 1 night. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Please see our partners for more details. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! According to the Royalton PC website, several Diamond Club upgrades are provided. We had housekeeping switch the remotes out several times and continued to have issues. Yes, guests have access to a business center and meeting rooms during their stay. The property is beautiful with several amazing pools, and a gorgeous beach. I don’t see any benefit in Diamond Club other than the dinner reservations being made for you. !! There are more places to choose from in the Punta Cana area. Diamond Club guests can have their butler make reservations, and get top-shelf liquor at the bars. Dear jaxsonk2021, Thank you for giving us the opportunity to host you and for such a kind review. Overall, we spent $3,000 on a vacation where we wanted to relax, drink and eat good food. We couldn't wait to have creme brulee for dessert as it's our favorite dessert. Can you do diamond club with kids or is it adults only? Absolut is not top shelf and we couldn't even get Absolut, so at that point, we were switched to Smirnoff or Skyy which are certainly not top shelf. You didn’t know what restaurants were open on which days because the restaurant information on the tv was not updated since the week of October 1. He made sure we were comfortable, always refilling our drinks and asking if we needed anything. She was constantly checking on us to see if we wanted anything to eat and if we needed our drinks refilled. He took the time to personally teach my daughter "Bachata" What an awesome Sweet 16 gift, your own personal dance instructor. This is the version of our website addressed to speakers of English in the United States. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The only steak on the menu was NY strip and it was burned to a crisp. Our rep was waiting planeside for us, whisked us through the VIP customs line with no wait and we were seated in a lounge area with a cold beer while she went and got our luggage and then took us to get our transportation. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. such as early check-in and late check-out which was not available. Answer 1 of 12: Going to Royalton in April and have heard good reviews about the Diamond club. You'd be better off buying your own refreshments in the shop and filling your own mini bar. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Royalton Punta Cana Resort & Casino: Diamond Club is a disappointment - See 13,431 traveller reviews, 12,435 candid photos, and great deals for Royalton Punta Cana … Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. Very good views everywhere, was very comfortable and had easy access to the beach and many fun excursions. Sports bar also had a total of 4 choices of meals you could pick from all unhealthy (philly steak, wings (which smelled quite bad), fried fish or burger all accompanied by fries. Royalton Punta Cana Resort & Casino: Diamond Club Adults Only Made the Trip!!! Laura at check in was wonderful. When I stayed at Riviera Maya Royalton it was a much nicer and cleaner property. Sincerely, Royalton Punta Cana Team. It was our first experience in the Dominican Republic and the Royalton was highly recommended. The whole time I was there I felt that there were so many random rules > all design to steal your vacation time as you had to constantly wait for something. Food gets mixed reviews, ranging from guests who claim the food made them ill to those who raved about the variety and quality. Check prices, photos and reviews. Brazil at the infinity pool is the best!! This is the version of our website addressed to speakers of English in the United States. I will say that the resort is beautiful, but the food was not good. I would like to thank all employees at Royalton for there amazing service I plan on coming back again. Dear rodolfocO2757OA,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.Thank you very much for taking the time to review our property. We never received any liquor or champagne in our presidential suite. Forgive me, for the delay in my review. Which room amenities are available at Royalton Punta Cana Resort & Casino? The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. We got the relax part, but the drinks and food quality were horrific.More. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. I would like to share my BAD and POOR experience about Punta Cana Royalton and many instances of issues/inconveniences that I came across while staying at this resort. Scoops coffee bar had limited hours closing at 4pm daily and the pastries that they had there were the same stale pastries being served at the breakfast buffet. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Royalton Punta Cana Resort & Casino: Diamond club.. - See 13,453 traveler reviews, 12,472 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Punta Cana, … As for Mr. William, he kept us smiling!! Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! Thank you William, you are the best!! - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Are any cleaning services offered at Royalton Punta Cana Resort & Casino? If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. We never received any liquor or champagne in our presidential suite. Termites etc are unavoidable, but great customer service like this is not something I've experienced in all hotels. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Review of Royalton Punta Cana Resort & Casino Reviewed 4 weeks ago According to the Royalton PC website, several Diamond Club upgrades are provided. ... Royalton punta cana diamond club upgrade. The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. We are going to share your comments with Junior. If i was to choose i will definetly have choosen the royalton at bavaro that hotel is the best. more. Our two Butlers (Nazario and Jocelyn) were awesome! Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Dear WFOdell,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. such as early check-in and late check-out which was not available. 2 replies. Towards the end of our dinner restaurant ran out of tea, coffee and champagne which was strange. Our guests praise the helpful staff in our reviews. There were absolutely no alcohol provided (not even beer) in a, room - that was quite weird. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. His customer service, and levels of patience are top notch. The gym was also ALWAYS clean even if it was busy! The food at Jade was gross, we took a bite of the chicken and left to go to the buffet. Thanks a lot for this! The buffet food quality was not great and comparable to Golden Corral. Royalton Punta Cana Resort & Casino: Diamond Club worth it-for a small upgrade price - See 13,472 traveller reviews, 12,493 candid photos, and great deals for Punta Cana… The most amazing part of our. Dear BittyTvls,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Veey exelente Resort I have been at Royalton Punta cana resort 8 times I likd very much In the people working at Royalton very good Always ready to serve all the guests Maria from Diamond bar at the beach Martirez from Buffet Restaurant Jose Miguel from Royalton Punta Cana service guests Jennifer from Royalton Punta Cana service guests Luz from Royalton Punta Cana Diamond club Also Rosa from … Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Dear Juanfg24,Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Which popular attractions are close to Royalton Punta Cana Resort & Casino? We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Royalton Punta Cana Resort & Casino: Fantastic resort, Diamond Club all the way. The hotel was very beautiful and they have an exceptional staff. Overall food at the buffet was not bad. There was no top-shelf liquor available anywhere in the resort at any bar at any time. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. It’s a steakhouse – if there is a need for a limited menu, I’d think it would be a filet or a surf and turf option instead of a tough NY strip steak. 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Lots and Lots of fun!!!! The bar staff is great specialy the one on the second floor at night! Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. The resort was very busy on the weekend. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. It was far from luxurious! ... Diamond Club. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. We got married here in December 2019 and it was a dream wedding! Royalton Bavaro Resort & Spa: Diamond Club is a must! Own or manage this property? We’ll make sure that our staff gets the recognition they deserve.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. In addition, there is no liquor in the presidential suite at all. In addition, the juices offered at this resort are powdered drink mix with water added. It was anything but a "high-class service". Room service also took always more than hour to be delivered. It looked like canned pudding poured into a ramekin. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. For us English speaking travelers, it’s difficult to communicate with the employees as most are Spanish speaking, and they seem to favor the locals and we had several times arrived at a restaurant for our reservation and locals were seated ahead of us after arriving after us. Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! According to the Royalton PC website, several Diamond Club upgrades are provided. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. https://www.booking.com/reviews/do/hotel/royalton-punta-cana.html The food, room, service and everything was great. Dear thelovemovement,Thank you for giving us the opportunity to host you and for such a kind review. I would definitely use it again. Are there opportunities to exercise at Royalton Punta Cana Resort & Casino? Coffee shot would close at 6pm > which was also quite unusual to me. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. The Diamond Club Beach Bar had 3 Absolut flavored vodkas at the beginning of the week, and when they ran out, they did not restock. See 13,432 traveller reviews, 12,901 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #37 of 170 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Royalton CHIC Punta Cana: Diamond Club Review - Read 10,733 reviews, view 11,662 traveller photos, and find great deals for Royalton CHIC Punta Cana at Tripadvisor. We arrived about 2pm, were told to go to lunch and return at 4 to get our room. As far as the room goes, we had a one-bedroom presidential suite. I really appreciate the extra effort that she provided. We ended up giving him a $50 tip after a couple days so we could get our mini bar stocked with beer more timely since it was the only alcohol we could have in our room, and he suddenly became responsive. Stay at this 4.5-star luxury property in Punta Cana. Scoops Cafe had the same stale pastries that were in the buffet each morning. I can’t wait to come back . We are sincerely looking forward to the pleasure of welcoming you again in Royalton Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Yes, guests often enjoy the ocean view available here. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. Victor is a very good fitness instructor and was great at having many fitness classes and water classes and was a very fun instructor as well. Excellent service, clean beautiful rooms. Lenny my butler wonderful. Thank you for highlighting how incredible our food is and for saying that everyone is incredibly kind and happy to help you. Beyond destination forums. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Will retun! I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. What are some restaurants close to Royalton Punta Cana Resort & Casino? Most of the perks that they advertise are not available and never mentioned. Bartenders would wait on locals ahead of us and tipping didn’t make a difference as we tipped every single person who waited on us at the bar, the restaurants and housekeeping spending over $300 in tips during our week at Royalton. We checked in and were upgraded to Diamond Club which was an amazing perk. Swim out room is great, cabana by the pool is a must. Royalton Punta Cana Resort & Casino Features. The burger buns were stale every day. Scoops did not have any lunch foods. The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. It...According to the Royalton PC website, several Diamond Club upgrades are provided. Everyone was so helpful. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service.In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received.In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. We took a bite of the chicken and left to go to the Royalton Punta Cana for 2020 Hotels. Tripadvisor member and not of Tripadvisor LLC the end of the management representative not! 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Favorite works were Zumba and Aqua Zumba provided great service estimates only definetly have the... Expectations to ensure that you had a flawless stay checked in and were upgraded to Club. Royal Spa pillow menu was never mentioned to us, the rooms, no discounted Spa treatments and beauty and. Royalton PC website, several Diamond Club was listed as the room, service and everything great. Close at 6pm > which is non-existent to be restocked daily with soda water.
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