viagogo payment to seller

7.3 Additional Policies. 2.8 Pay & benefits. Pros. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Follow these simple steps to get your money back if you've got a problem with your tickets, 2. 3. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. As shares tumble and costs soar Will the fast food giants ever deliver for investors? If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. 25 April 2018. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 6.9 Change or Suspension of Site. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Visit the Payment Methods section to update the details. 2. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Hello has anyone had a successful outcome from viagogo through paypal. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Pay by credit . The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. The site operates a system wehre the tickets don't go on sale until they receieve them. What a load of shit, this site needs to GO. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. . Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. If you can't make the rescheduled date, then you're entitled to a full refund. Some links in this article may be affiliate links. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. But, if you plan to do this, you must tell your ticket seller in advance. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. For American Express this is the 4 numbers on the front, right hand side of your card. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. We will also add sales or value added tax on our fees as applicable. @vrbavojtech. We are no longer accepting comments on this article. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. How can I change my bank details for my resale order? This rating has decreased by -15% over the last 12 months. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. If an event is rescheduled to another date, your tickets should be valid. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. This content may be old or outdated. 7.1 Ownership of Intellectual Property. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. In November, the firm was required to improve the information it gives to. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. There must be a way, the payment was not accepted yet. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Save as much as you can and opt for investment trusts over trackers. This website is legit and very popular in selling tickets for all kinds of events. Did you find this answer helpful? Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. 2.8 Work-life balance. Welcome to viagogo's online ticket exchange (the "Site"). Thankfully, I have now managed to get to the bottom of it. 6.6 No Agency. I got food poisoning while eating out, can I get my money back? Consumer rights is a division of Which? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If youre not offered a refund, you dont have to accept this situation. You also have the option of taking your case to a small claims court. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. I sold my tickets on Viagogo as a sate sale. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. . Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 5.4 Making Adjustments. I want to ask if anyone know their custumer service valid e.mail ? We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. TicketNetwork. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Shoppers are advised to double check card details when shopping on computers or mobile devices. How do I edit my listing? All. 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You may only use the Services if You can legally enter into and form binding contracts. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. How do I change my payment method for getting paid? 1 Complain to the ticketing website. Look for an option to transfer the tickets through the original ticket provider's account. 6.4 Release. The Scottish indie band Arab Strap said: Weve always been appalled by touting. 4.1 Double Posting and Removal of Tickets. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. All sales and bids are final. Learn more. What do the ticket split type options mean? As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2.13 Ticket Information. What are the viagogo Terms and Conditions? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We do not write articles to promote products. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. 1.4 Modification. Be the first to hear about special offers. Sellers should use our automated online confirmation process. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. They then charge a booking fee on top of the tickets. We do not control the information provided by other users which is made available through the Site. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Instead, write to them again: restate your claim, and the reasons for your complaint. We may investigate complaints and violations of our policies. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. If tickets are not consecutive, then the Seller must create a separate listing. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Event dates, times, venues and subject matter, which are listed on the ticket, may change. How do I change the email address on my account? MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Can I deliver the tickets using a different delivery method? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. I entered the incorrect email when registering, how do I change it? Job Title. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. You are viewing the PayPal Community Archives. Before taking this step we advise that you take a look at our advice on writing a letter before action. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Your payment will be initiated 10 business days after the event takes place. City and Colour Concert Tickets. 6.7 Third Party Information. 1.2 Ticketing Exchange. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Red Hot Chili Peppers Tickets. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. What ticket resellers must do A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Viagogo should be the subject of a full criminal investigation.. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees.

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