how to accept wex cards

Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. an account in a name who is not associated with our company. After getting a charge of over $681 on a $3000 bill we called. They didnt send or email a notice that amounts were due. An approved line of credit offered by Love's Travel Stops to approved customers. How does this make any sense whatsoever?? WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. We are FSA account holders that are managed through WEX health. Fleet cards require using equipment that can support enhanced data. Disreputable? The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Gift & Loyalty Cards, ISO/Agent Program All this has to be illegal. Been paying late fees for 8 months and just noticed. ACTIVE makes the card available to use. They can limit the type of fuel purchased, i.e., only diesel. Then they lied again about how I would get an email from their fraud dept resolving this. Receive your Esso Card Complete the remaining fields, including Control Number, Driver ID, and Unit Number. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Referral Partners If this is not done correctly, your record of purchase can not be found and you won't earn cash back. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. WEX adds Visa to virtual payments offering. The card can be used at any gas station that accepts the card. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. CardPaymentOptions.com, Inc. All Rights Reserved. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Choose the new status. Required fields are marked *. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Im paying it off in a couple weeks and closing the account. Referral Partner Permissions. Ready for the ultimate credit card processing experience? Why would you need to show a receipt from your dr that does not even make sense? Where does it work? We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Get the latest Health Trends & Insights news in your inbox. Fraudulent? DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Fleet cards can also limit the number of transactions or caps on each transaction. In the Policy Number menu, choose the policy that will receive the prompts. This type of billing is unethical at the very least. The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. As more data is collected and trends identified, he expects losses to decrease even further. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. What if additional documentation is required? If you need more information, you can input your business info here and contact us for assistance. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. This information is captured at the time of the sale. crazy third time its going on. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. I will be closing this account as soon as I get my funds. Choose Cash Advance from the drop-down menu. See Which Processors Offer No Monthly Fees And No Contracts. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls These revenues in no way influence our ratings or reviews. 3 reasons we see people flipping to a fuel card: Apply Now This has to be huge fraud case. Charged to my bank account, we do not own a card. Big business pay attention and give your money to a better company. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. Still getting notified of late fees There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. There are a few Wex Inc. complaints about its contract terms. LOL. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. In Report Value, enter the drivers name. To edit a policy, select it in the Policy Number drop-down. Im now on my 3rd time submitting the form to them. Description of Complaint: At WEX they act as stewards of their communities. Where does it work? Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Our card works at a variety of merchants. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. NO. Get the truth here. I use my premium refunds to pay for the next months premium. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Our card works at a variety of merchants. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. The sole purpose of the material presented herein is to alert, educate, and inform readers. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Ways to Save. Check the statement(s) you want to make payments for. Get started. WEX fleet cards are used by more than 11 million vehicles worldwide. Your email address will not be published. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Here Are The Processors Who Don't Hide Fees. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. On the Credit screen, select the contract for which youd like to view the credit balance. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. A confirmation displays. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Enter and confirm an email address. SEE WHO SPENDS WHAT, WHERE AND WHEN. Hopefully they get banned from my state at least. The agreement with Pep Boys continues to increase the services . As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. ERGs drive diversity by fostering new bonds and communities across the company. They have a long history of giving back, engaging with local. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Click here to earn a reward. Click Finish. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Wright Express is backed by its own bank, while Voyager partners with US Bank. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. We are going through the same situation. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. None of which have been successful. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Worst company in my 50 years of being in business ! Scammers!!! Don't Fall Into An Expensive Trap. The Verifone machine is universal, and can be used with many different processors. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. They are trying to cover up their lies by sending some spam emails as well. Find out more about WEX WEX FUEL CARDS I have never gotten a paper receipt ever in the last 10 years. It was my banker that advised me to contact them first. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 As part of a very successful multinational company with annual profit in the extremes of 88+M, Murphy USA participates in several programs that offer you discounts on fuel. Women play an important role at WEX. Transaction fee:non-Puma stations incur a 0.50c transaction fee. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Set the Validation type, which determines how the prompt must be entered by the card user. Military veterans possess invaluable leadership skills and business acumen. Wex and Voyager cards can be used at any participating gas station. Click Authorize Payment and confirm the payment info. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Get special fuel discounts and save on products and services for your business. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. If you would like to interview Phillip for your story or podcast, please reach out here. The Prompts Information section appears. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen For example, a Texaco fleet card can be used at Texaco locations. They didnt migrate that amount over to the new. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. Sent payment again by certified mail, they received it, but Charged $85 late fee twice Thats not good enough and want explanation of benefits. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. In today's video, I am talking about the Wex Fleet card. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. The benefits are straightforward. reply and I will get the message. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Ready for the ultimate credit card processing experience? However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. We also accept certain types of digital payment methods. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Watch this corrupt company and dont use them for your poor employees. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. We find that their service and management algorithms are needlessly obstructive. More information on those can be found here. Look for the QBO file you saved in Step 1 and then select Open. On the Card Details screen, set up the info needed for this card, including policy number and card status. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. For the tightest security, use Exact Match. If you have your own Wex Inc. complaint to make, please do so in the comments below. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. This review will focus on Wex's payment acceptance products for merchants. We have no recourse. All Rights Reserved. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! The company has received 107 complaints in the past three years. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Various vendors offer many different types of fleet cards, such as Wex and Voyager. WexLocationCode.setTransientValue("wex02"); See this page to learn how we support our operations. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Your as bad as our government, you killed my job my career. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Audit Your Current Statement To Find Its Hidden Fees. I have been trying to get my claim processed for a month now. Terms of Service. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. WEX Fleet Universal has opened Most horrible experience with fuel cards. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Wont return as a customer. 3 reasons we see people flipping to a fuel card: Apply Now High-risk merchant services provided through Electronic Merchant Systems (EMS). Unethical? They were completely unreasonable to deal with. This address will receive confirmation of payment. How can I go about it? All this because WEX, a company we have never had any dealings with ( and never will!) The Problem is this Wex froze my credit card HSA account they want receipts. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. WEXs unethical business practices have negatively impacting my credit as well. WEX appreciates the BBB bringing this to our attention. Fleet cards differ from commercial credit cards in a few ways. On the card detail screen, click Add Prompt. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. Who do I contact? UPDATE: Not menti. They are a credit card company never has an HSA ever asked me for receipts before ever. This is why their CEO gets 9 million per year ! I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? We were told that the invoice was correct. I have no choice but to involve my attorney for CEASE and DESIST. They claim they need a receipt. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. They never revealed that to us and what was noted was a 6.99% interest rate. Wex Fleet has left a very bad impression. Youll need to contact your credit card processor. Get clarity before you switch. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Fill out this form! In the Issue To field, enter the payeefor example, the driver or merchant. Anyone recommend an attorney? Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Click Save, then confirm the information. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. NO, because they want me to jump through another 50000 hoops!!! For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. Getting paid to re-write this page? Note: We have adjusted this companys BBB rating according to our own standards. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. Corporate Office In the Amount field, enter the amount you want to add to the card. Just give me my money! Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. How does it work? It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. This company didnt send me any Cobra benefit and ignored my requests. Fleet cards also allow businesses to control how drivers spend on fuel. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu.

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