bt openreach engineer working hours

My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Openreach will then be in touch to arrange when they can complete the work at your premises. on Replying to . Openreach aims to connect 20. They come across many different situations that require considerable skill and the ability to think and act quickly. Not really a good service from BT. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. You also have the option to opt-out of these cookies. It also insists that the line is properly fixed. 15h06. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Training is rushed, clothing is poor and supervisory support is weak. These cookies ensure basic functionalities and security features of the website, anonymously. Was the First Engineer who the complaint was about actually a Qube Engineer? Do openreach/ BT engineers work 24/7 ? These cookies will be stored in your browser only with your consent. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Contact from abroad. these comments are my own and in no way represent any company that i may or may not be linked too. Please enter at least 3 characters to search. Announcements, Guides & Community Updates. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. This cookie is set by GDPR Cookie Consent plugin. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Very rarely. BT Openreach What a great place to work! An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Your working hours Our engineers work 37.5 hours a week. Interview. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Just click on. Instal a new Telephone Extension Socket If you arent available, someone over 18 will need to be around. business and public sector, For business and public Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. 1. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. and. 10 reasons to work for BT Openreach. Darlington, United Kingdom. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Sustainability, Northern He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Ex open reach engineer here, up until 5ish years ago. Normal for Openreach is 5 days a week 7.12hours a day. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. And once you've got some experience under your belt, there should be opportunities for overtime. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To change your appointment: You can also easily change engineer appointments using the BT Business app. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Starting salary is poor, but you'll reach the higher rate after 3 years. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Replying to . on 10. bt openreach working up a pole today. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. How to report a BT line fault or broadband fault. on Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. 12h52. The installation takes around three hours and the Openreach engineer will need access to your property. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Log into order tracker using your BT ID or order reference and postcode. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Installation day: What to expect For Well arrange a convenient appointment when both you and the engineer are available. When you contacted BT, it said it had not booked that engineer and did not know about the work. The cookie is used to store the user consent for the cookies in the category "Analytics". document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? The fault is due to damage caused by someone at the customer's premises. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. My Background as a Phone Engineer in Southend. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. . - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . What are the time slots for Openreach engineer appointments? Talk about pass the buck BT! @bt_uk. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Mar 2018 - Present5 years 1 month. BT argued that you still received a partial service. @bt_uk. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. You might not need a visit, just the right advice and help to identify the problem! This is a very common mistake made worse by the press. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Overtime is usually available so the minimum . If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Try their website here. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. It says: Were very sorry about the problem with NJs broadband service. What tips or advice would you give to others applying to BT? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Read about our approach to external linking. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Well let you know if this happens. He is very hard working and does things without needing to be asked. I'm wondering will there be engineers working on a saturday? The re-branding exercise actually started, in a very low-key way, a few short . There's more to Openreach than meets the eye. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Find out more about the BT Business app and how to download it. CER / Field Insights - North England. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . I know this because I have 26 years of experience tracing all kinds of faults. So, here's where it all started working as a Phone Engineer. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. The strikes will take place on 29 July and 1 August. 30-03-2021 I also get time for classroom learning which hopefully . 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. A specific time cannot be given and access must be available for the entire slot. We need our broadband but have been told that it could take days to fix. But it changed its tune when the Observer got involved. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Complex Engineering Reception and Triage. Well, by fiddling around on the Internet you have found me! Skype involved a presentation, then a capability and suitability assessment. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. If the work is not complex, they'll carry out all the external work required. I need an engineer to come to my premises to fix a broadband fault. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Technical support. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Include an address and phone number. The difference between the engineers was night and day. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. They will discuss this with you before starting any work. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. An engineer visit is requested, and no fault is found. Apprenticeships. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. They showed their strength but on Monday they will show their generosity. & Broadcast. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Delayed repair following loss of service. . Log intoorder trackerusing your BT ID or order reference and postcode. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. BT promised two engineer appointments but no one turned up. If you currently work for the BT Group please apply directly through the Internal jobs board. The union was . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Engineers from Openreach managed to cut our telephone line while they were working on our road. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. on Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Compiled by Patrick Collinson. [ link to this post] I have a line fault that needs to be fixed. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. We use cookies to optimize the website, no personal information is stored. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Hey,@zoni23welcome back to the community. Damage caused during a break in to your premises. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Myself and my team cover the whole of the UK. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. 30-03-2021 This could be when: We only charge for repair work on a small number of fault reports. Your just as rude! If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. He has sturdy life goals and knows where he wants to go. 8.40 for each calendar day that the service is not repaired. You can view these money saving ideas by clickingHERE. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Again, no one turned up. This cookie is set by GDPR Cookie Consent plugin. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Some modules are disabled because cookies are declined. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. What's the least amount of exercise we can get away with? Help and support; Contact BT; Back. - Providing data governance through all operational teams in order to maintain and improve data quality. Theyll aim to do this within 5 working days of you placing your order. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & Well send you a text with your engineers name and mobile number. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. We had to say we were from Openreach, working on behalf of their Service Provider . 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Your salary Depending on the provider and package you choose, you might be able to avoid paying for line installation. BT Openreach was established in 2006 . BT won't send no one out because @SkyHelpTeam are my provider. I have a line fault that needs to be fixed. This has been a nice experience and I wish the best to Arran in finding work.. The BBC is not responsible for the content of external sites. All depends when your manager wants you I guess. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. This cookie is set by GDPR Cookie Consent plugin. (adsbygoogle = window.adsbygoogle || []).push({}); 01-04-2021 Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. "These are the same workers who kept the country connected during the pandemic. Contact BT for help and support with your BT broadband, TV, home phone or mobile. How long is the appointment? Answered 26 October 2019 You will work long hours and not get paid for them . Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. Call us on0800 800 150to discuss your installation. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. This is simply not true. Lost or stolen. Anna Tims is away. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. 22h. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Members of the Communication Workers Union (CWU), including call centre. Account and billing. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Those striking are largely Openreach engineers and call centre workers. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The ISP said it can take up to 72 hours. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. This depends on the apprenticeship you are applying for. In 1987 I began a career as a British Telecom Engineer. So we have a line that works upstairs but he has broken the one we want downstairs. Their service has stopped working and it is not fully fixed after two full working days. Anyone else had this? We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. But heres a quick guide to the different installation terms we use, and the average timescales. The ISP said it can take up to 72 hours. Your contracted to 37.5 hours a week for work which your are field based. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Missed appointments. Clear a path to the main telephone socket, if you have one. Necessary cookies are absolutely essential for the website to function properly. Monday 9th June 2014. When you report a fault, we try and assess whether therell be a charge or not. Work experience gained by working for Openreach is truly respected in its particular field by other firms. But you will have heard of BT, BT Broadband and BT Infinity . All in a day's work | 17 comments on LinkedIn We publish our charges in our terms and conditions charges schedule. I saw one at a cabinet last Sunday afternoon. It was reported a yesterday (I think). Openreach did not have anything to add to the BT statement. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays.

Former Milton Country Club, Dch Regional Medical Center Trauma Level, How To Use Verifly App American Airlines, Articles B