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I would love the opportunity to help further but havent been able to identify your account. This review was chosen algorithmically as the most valued customer feedback. Develop, apply and embed the knowledge and skills acquired by this program to your organization. I really thought that this company would be a good option for expanding our business. I already enter my bank information twice. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. How BBB Processes Complaints and Reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. We use dedicated people and clever technology to safeguard our platform. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. I couldnt see your email address or Regus account reference in your message. After investigating we noticed that your online request was missing. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I have been renting an office space at Regus in Kings Hill for over 12m now. You should receive your refund within 30 days after your end date. Avoid at all costs. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Setting up an automated payment is straight forward and can be done through the online portal. 7. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. We pay those as well. 9. Regus keeps its policy for payment from customers, only. 5. They charge your card for amounts more than stipulated on invoices! At the end of your contract, they will automatically renew you without a signature and without consent. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. She apologized to me and promised me to rush to send me it by coming Wednesday. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Paid for parking online and have now received parking ticket from private company. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? It is IMPOSSIBLE to get them to stop charging. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Hi Mike, Im sorry if you felt the need to escalate this. Best regards,Michelle Spire. Share your photos and videos with others to prove the truth of your words. The company left an official comment to this complaint. After being in my new office they are increasing rent by 8.7%. This company has the worst customer service I have ever experience in my life. Browse our full range of products and services. No staff available for contacting on the event day. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Weve cut the cost of selected workspaces* for a limited time only. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Using our center address on your website is illegitimate without an active agreement between us. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. [protected]@regus.com but did not receive reply. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I was using virtual office space. 1. They are scammers, and incredibly dishonest. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. You will regret signing with Regus. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. You will regret signing with Regus. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. S. Where's gone them? Available for as little as a day, or as long as you need. Customer service is simply poor. They are scammers, and incredibly dishonest. I sent Briana of Regus an email about how the procedure was going this week. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. I look forward to receiving more information from you. We have a team of specialists available 24/7 to help you find the best solution for your business. The retainer fee doesn't guarantee a successful outcome. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. DO NOT give them your payment info, DO NOT sign with them. We will then confirm your retainer refund date and amount in return. I was using virtual office space. 4. Once they sell you something that will be the end of you being treated as a valued customer. Turned up at 450 Bath Road, Heathrow. We also ensure all reviews are published without moderation. Ts and Cs apply. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Hi Stephen, Requesting to have your retainer refund is an easy process. Our advisors are ready to help you find the right place for you. They would not remove the items that I didn't want. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. But when It comes to a refund retainer. Hi Hannah, Im sorry if you felt the need to escalate this. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Prices are subject to change and will vary depending on the specifically selected products and services. October 8 same goes with debt collector from malaysia that emailed me abt 3 months ago. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. This company bills you for services you do not use. Regus does not communicate with customers via telephone. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Lease period: April and May 2018 this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! All rights reserved. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Well guide you through the process. We have checked and cannot find any payment details set up in your account. They often do so without adequately considering the effect these changes have on people within the organization. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. One business week has passed since I post it here. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. They would not remove the items that I didn't want. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Because Regus prefers to hold that retainer as leverage over you. Find event and ticket information. This complaint was posted by a verified customer. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. I got an email from trustpilot. Regus are not transparent with their pricing. I am so frustrated. I have been renting an office space at Regus in Kings Hill for over 12m now. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I would love the opportunity to help further but havent been able to identify your account. This will ensure the agreement ends at the current final date and will not renew further. BBB Business Profiles generally cover a three-year reporting period. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Any that you do not require can be opted out through your online account. As a matter of policy, BBB does not endorse any product, service or business. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We will then confirm your payment date and amount. Your satisfaction is very important. If it has been longer than 30 days, please get in touch so we can investigate further. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I would love the opportunity to help further but havent been able to identify your account. Ts and Cs apply. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. This will surely increase the credibility of your complaint. this is absolutely gross and scam. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. There is non existent customer service department. Where appropriate, well also take steps to prevent the situation from happening again. It goes against our guidelines to offer incentives for reviews. International Association of Better Business Bureaus. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Hi Mike, Im sorry if you felt the need to escalate this. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! The complaint has been investigated and resolved to the customer's satisfaction. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. this is absolutely gross and scam. October 6 It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection.